公开(公告)号：US20230333962A1

公开(公告)日：2023-10-19

申请号：US17969555

申请日：2022-10-19

Applicant: AUTODESK, INC.

Inventor： Kendra Ann WANNAMAKER ,  Justin Frank MATEJKA ,  Jo Karel VERMEULEN ,  George FITZMAURICE

IPC: G06F11/36 ,  G06F11/34

CPC classification number: G06F11/3604 ,  G06F11/3476

Abstract: A feedback mechanism that reports software issues between users of software applications and the developers of the software applications. The feedback mechanism generates feedback logs that capture moments of user frustration at the moment a user encounters issues with using a particular software application executing on a client device. The feedback mechanism is triggered to generate a feedback log by the user via a predetermined set of user inputs. Once generated, the feedback log captures an associated importance level, a user description, and/or context information (such as application and command activity information) for the particular software application and one or more other software applications that interacted with the particular software application executing on the client device. The feedback log can also capture multimedia content such as audio, images, and videos. The feedback log is then transmitted to a server of a developer of the particular software application.

公开(公告)号：US20240385941A1

公开(公告)日：2024-11-21

申请号：US18784690

申请日：2024-07-25

Applicant: AUTODESK, INC.

Inventor： Kendra Ann WANNAMAKER ,  Justin Frank MATEJKA ,  Jo Karel VERMEULEN ,  George FITZMAURICE

IPC: G06F11/36 ,  G06F11/34

Abstract: A feedback mechanism that reports software issues between users of software applications and the developers of the software applications. The feedback mechanism generates feedback logs that capture moments of user frustration at the moment a user encounters issues with using a particular software application executing on a client device. The feedback mechanism is triggered to generate a feedback log by the user via a predetermined set of user inputs. Once generated, the feedback log captures an associated importance level, a user description, and/or context information (such as application and command activity information) for the particular software application and one or more other software applications that interacted with the particular software application executing on the client device. The feedback log can also capture multimedia content such as audio, images, and videos. The feedback log is then transmitted to a server of a developer of the particular software application.