公开(公告)号：US20200028803A1

公开(公告)日：2020-01-23

申请号：US16042075

申请日：2018-07-23

Applicant: AVAYA INC.

Inventor： Ahmed Helmy

IPC: H04L12/58 ,  H04M3/51 ,  G06F9/451 ,  G06F15/18

Abstract: Embodiments of the disclosure provide systems and methods for utilizing chatbots to support interactions with human users and more particularly to using multiple chatbots from different communication channels and/or in different domains to support an interaction with a user on a single communication channel and/or in a single domain. Generally speaking, embodiments of the present disclosure are directed to allowing multiple chatbots that operate on different communication channels and/or in different domains to socialize amongst one another. This socialization of chatbots operating on different communication channels and/or in different domains allows each chatbot to call upon one another to help engage in a transaction with a customer. In addition to facilitating a communication session in which two or more chatbots are socialized together to help prepare coherent responses to user inputs, the socialization of chatbots can also facilitate the automated training of chatbots.