公开(公告)号：US20240273590A1

公开(公告)日：2024-08-15

申请号：US18437349

申请日：2024-02-09

申请人： Allstate Insurance Company

发明人： Gaurav Atwal ,  Michael He ,  Michael Watson ,  Austin Smith ,  Cameron Devitt ,  Stephanie Graham ,  Merle Flakes ,  Corinne Scott

IPC分类号： G06Q30/0601 ,  G06F3/04842 ,  G06K19/06 ,  G06Q40/08 ,  H04L9/40 ,  H04M1/72436 ,  H04W4/14

CPC分类号： G06Q30/0611 ,  G06F3/04842 ,  G06K19/06037 ,  G06Q40/08 ,  H04L63/0861 ,  H04L63/102 ,  H04M1/72436 ,  H04W4/14

摘要： Systems and methods for messaging a user include one or more processors, one or more memory components, and machine readable instructions that cause the AI system to perform at least the following when executed by the one or more processors: request a consent input from a user, receive the consent input from the user, send a message to a mobile device of the user, responsive to the user selecting an option of being connected to the agent, and responsive to the user not selecting the option of being connected to the agent, and send one or more further messages presenting the user with the option of being connected to the agent on a pre-determined schedule until (i) a pre-determined duration of time expires or (ii) the user selects the option of being connected to the agent within the pre-determined duration of time.