公开(公告)号：US12301758B1

公开(公告)日：2025-05-13

申请号：US18067381

申请日：2022-12-16

Applicant: Amazon Technologies, Inc.

Inventor： Siddhartha Shankara Rao ,  Giridhar Kalpathy Narayanan ,  Ryan Steven McHarg ,  Abitha Padmanabhan ,  Curtis Gill Hartmann ,  John Joseph Dunne

IPC: H04M3/51 ,  G06Q30/015 ,  H04M3/523

Abstract: Context data may be received corresponding to a first communication session that includes a first user and a second user that joins the first communication session on behalf of a customer account. The context data may be provided to the first user and the second user. The context data may be stored in a searchable data storage that stores a communication session context history for the customer account. Search requests may be received, from the customer account, for searching the communication session context history. Responses may be provided based at least part on the context data. The context data may include second session information for joining a second communication session between the first user and the second user. Requests to join the second communication session may be received based on the second session information, and the second communication session may be established between the first user and the second user.