公开(公告)号：US10706086B1

公开(公告)日：2020-07-07

申请号：US15919183

申请日：2018-03-12

Applicant: Amazon Technologies, Inc.

Inventor： Devin Didericksen ,  Jared Kane Kramer ,  Oleg Rokhlenko ,  Kevin Michael Small ,  Li Zhou

IPC: G06F16/00 ,  G06F16/332 ,  G06K9/62

Abstract: Techniques for simulating a user in a conversation are described. A user simulation service and a conversation agent service conduct a dialog. The user simulation service compares a current sequence of stored labels corresponding to statements in the dialog with a plurality of candidate sequences of labels corresponding to statements in a plurality of candidate dialogs to identify a matching sequence of labels. The user simulation sequence identifies a base sequence of labels that includes the matching sequence of labels to identify a label corresponding to an act in the base sequence of labels following the matching sequence of labels. The user simulation service issues the act to the conversation agent service to be used as a simulated user act.

公开(公告)号：US10013416B1

公开(公告)日：2018-07-03

申请号：US14974501

申请日：2015-12-18

Applicant: Amazon Technologies, Inc.

Inventor： Vikas Seshagiri Rao Bhardwaj ,  Jared Kane Kramer ,  Hung Chiu Phillip Keung ,  Kapil Chahal ,  Tarun Agarwal ,  Jason Sun ,  Gunashekar Jayaraman ,  Dhvani Yogesh Shah ,  Ariel Grob Dos Santos ,  Sheng Bi ,  Polly Po Yee Lee ,  Anirban Chakraborty

IPC: G06F17/27 ,  G06F17/28 ,  H04L29/06 ,  H04L29/08 ,  G06N99/00 ,  G10L15/18

CPC classification number: G10L15/18 ,  G06F17/2785 ,  G06N5/022 ,  G06N20/00 ,  G10L15/26

Abstract: Disclosed are various embodiments for an automated service agent. Natural language inputs are obtained from a client. The natural language inputs and other data are input to machine learning models to identify intents reflected in the natural language inputs. A state in a workflow is updated to reflect the identified intents. Responses may be communicated to the client to further progress in the workflow.