公开(公告)号：US11508361B2

公开(公告)日：2022-11-22

申请号：US16889420

申请日：2020-06-01

Applicant: Amazon Technologies, Inc.

Inventor： Isaac Joseph Madwed ,  Julia Kennedy Nemer ,  Joo-Kyung Kim ,  Nikko Strom ,  Steven Mack Saunders ,  Laura Maggia Panfili ,  Anna Caitlin Jentoft ,  Sungjin Lee ,  David Thomas ,  Young-Bum Kim ,  Pablo Cesar Ganga ,  Chenlei Guo ,  Shuting Tang ,  Zhenyu Yao

IPC: G10L15/18 ,  G10L15/22 ,  G10L15/26

Abstract: Described herein is a system for responding to a frustrated user with a response determined based on spoken language understanding (SLU) processing of a user input. The system detects user frustration and responds to a repeated user input by confirming an action to be performed or presenting an alternative action, instead of performing the action responsive to the user input. The system also detects poor audio quality of the captured user input, and responds by requesting the user to repeat the user input. The system processes sentiment data and signal quality data to respond to user inputs.

公开(公告)号：US20230119954A1

公开(公告)日：2023-04-20

申请号：US17974677

申请日：2022-10-27

Applicant: Amazon Technologies, Inc.

Inventor： Isaac Joseph Madwed ,  Julia Kennedy Nemer ,  Joo-Kyung Kim ,  Nikko Strom ,  Steven Mack Saunders ,  Laura Maggia Panfili ,  Anna Caitlin Jentoft ,  Sungjin Lee ,  David Thomas ,  Young-Bum Kim ,  Pablo Cesar Ganga ,  Chenlei Guo ,  Shuting Tang ,  Zhenyu Yao

IPC: G10L15/18 ,  G10L15/22 ,  G10L15/26

Abstract: Described herein is a system for responding to a frustrated user with a response determined based on spoken language understanding (SLU) processing of a user input. The system detects user frustration and responds to a repeated user input by confirming an action to be performed or presenting an alternative action, instead of performing the action responsive to the user input. The system also detects poor audio quality of the captured user input, and responds by requesting the user to repeat the user input. The system processes sentiment data and signal quality data to respond to user inputs.

公开(公告)号：US20210375272A1

公开(公告)日：2021-12-02

申请号：US16889420

申请日：2020-06-01

Applicant: Amazon Technologies, Inc.

Inventor： Isaac Joseph Madwed ,  Julia Kennedy Nemer ,  Joo-Kyung Kim ,  Nikko Strom ,  Steven Mack Saunders ,  Laura Maggia Panfili ,  Anna Caitlin Jentoft ,  Sungjin Lee ,  David Thomas ,  Young-Bum Kim ,  Pablo Cesar Ganga ,  Chenlei Guo ,  Shuting Tang ,  Zhenyu Yao

IPC: G10L15/18 ,  G10L15/22 ,  G10L15/26

Abstract: Described herein is a system for responding to a frustrated user with a response determined based on spoken language understanding (SLU) processing of a user input. The system detects user frustration and responds to a repeated user input by confirming an action to be performed or presenting an alternative action, instead of performing the action responsive to the user input. The system also detects poor audio quality of the captured user input, and responds by requesting the user to repeat the user input. The system processes sentiment data and signal quality data to respond to user inputs.