公开(公告)号：US11960459B1

公开(公告)日：2024-04-16

申请号：US17490939

申请日：2021-09-30

Applicant: Amazon Technologies, Inc.

Inventor： Jan Henrik Jonsson ,  Shadie Hijazi ,  Davor Golac ,  Kuangyou Yao ,  Yang Song ,  Shobhit Gupta ,  Ian James Boetius MacClancy ,  Lanxin Zhang ,  Hongtao Liu ,  Austin M Nevins ,  Amy Lee ,  Meng Xiao Wang ,  Blake Stephens

IPC: G06F16/00 ,  G06F16/215 ,  G06F16/23 ,  G06F16/25 ,  H04M3/51

CPC classification number: G06F16/215 ,  G06F16/2358 ,  G06F16/258 ,  H04M3/51

Abstract: Systems and methods are described for merging customer profiles, such as may be implemented by a computer-implemented contact center service. In some aspects, a subset of profiles may be determined that satisfy merging criteria, where individual profiles include a plurality of data fields. At least one value in a first data field that conflicts between at least two profiles may be identified. Next a merged value may be selected for the first data field based on data deduplication criteria, where the data deduplication criteria includes at least one indicator of accuracy of values of the plurality of data fields. As a result of a determination that at least the subset of profiles of the group of profiles meet the merging criteria, at least the subset of profiles may be combined into a combined profile using the merged value.

公开(公告)号：US11494423B1

公开(公告)日：2022-11-08

申请号：US17015904

申请日：2020-09-09

Applicant: Amazon Technologies, Inc.

Inventor： Yang Song ,  Venkata Sai Sriram Mahavadi ,  Vaibhav Shivaji Shinde

IPC: G06F16/30 ,  G06F16/33 ,  G06F11/34 ,  G06F16/335 ,  G06F16/338

Abstract: Systems and methods are disclosed to implement a Boolean query evaluation system that allows clients to specify a latency constraint for evaluating Boolean queries. In embodiments, the system evaluates queries using data from multiple external data sources. If some data sources fail to return data in a timely fashion to satisfy the specified latency constraint, the system will evaluate the query using the data that it was able to obtain and generate a partial answer to the query—a partial true or a partial false. In embodiments, the query response may include a reason for the partial answer, and indicate the list of data sources that failed to provide timely results. In embodiments, the system may publish a table indicating different latency constraints specified for a category of queries and the types of answers returned for those queries. Clients may use the table select latency constraints for future queries.