公开(公告)号：US09307085B1

公开(公告)日：2016-04-05

申请号：US14192807

申请日：2014-02-27

Applicant: Amdocs Software Systems Limited

Inventor： Craig Dean Hanson ,  Greg Verego ,  Joseph Patrick O'Hara

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5235 ,  H04M3/51

Abstract: A system, method, and computer program product are provided for predicting at least one reason for a current call received from a customer. In operation, information associated with at least one transaction corresponding to at least one customer is identified. Additionally, relevant data associated with the at least one customer is determined, based on the at least one transaction. Further, at least one reason for a current customer call received from the at least one customer is predicted, based on the relevant data associated with the at least one customer.

Abstract translation: 提供了一种系统，方法和计算机程序产品，用于预测从客户接收的当前呼叫的至少一个原因。 在操作中，识别与至少一个客户对应的至少一个交易相关联的信息。 另外，基于至少一个交易来确定与至少一个客户相关联的相关数据。 此外，基于与至少一个客户相关联的相关数据，预测从至少一个客户接收到的当前客户呼叫的至少一个原因。

公开(公告)号：US09286489B1

公开(公告)日：2016-03-15

申请号：US14515404

申请日：2014-10-15

Applicant: Amdocs Software Systems Limited

Inventor： Maxine Campbell ,  Cindy Irby ,  Greg Verego

IPC: G06F17/30 ,  G06F21/62

CPC classification number: G06F21/6227 ,  G06Q30/04

Abstract: A flexible, modifiable, and sophisticated rules processing engine includes a user interface through which customers may design and modify a wide range of rules. The customer may thereby setup rules that determine any action, template, or other resultant appropriate to or for their input data. Consequently, the customer may develop sophisticated processing patterns tailored to their own input data, without the time and expense associated with obtaining a custom solution from a software vendor.

Abstract translation: 灵活，可修改和复杂的规则处理引擎包括用户界面，客户可以通过这些界面设计和修改各种规则。 因此，客户可以设置确定适合于或为其输入数据的任何动作，模板或其他结果的规则。 因此，客户可以开发针对其自己的输入数据定制的复杂的处理模式，而不需要与从软件供应商获得定制解决方案相关联的时间和费用。