公开(公告)号：US09294631B1

公开(公告)日：2016-03-22

申请号：US14262606

申请日：2014-04-25

Applicant: Amdocs Software Systems Limited

Inventor： Peter John Cogan ,  John Henry Hannon ,  Michael Richard Kerrigan

IPC: H04M15/00

CPC classification number: H04L41/0631 ,  G06F17/16 ,  H04M15/58 ,  H04M15/70

Abstract: A system, method, and computer program product are provided for identification of common root causes with sequential patterns. In use, a plurality of customer event sequences are identified. Additionally, the plurality of customer event sequences are grouped into a hierarchical framework of patterns. Further, a root-cause analysis (RCA) is performed for the customer event sequences utilizing the hierarchical framework of patterns.

Abstract translation: 提供了一种系统，方法和计算机程序产品，用于以顺序模式识别常见的根本原因。 在使用中，识别出多个客户事件序列。 另外，多个客户事件序列被分组成模式的分层框架。 此外，利用模式的分层框架，为客户事件序列执行根本原因分析（RCA）。