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公开(公告)号：US11032416B2
公开(公告)日：2021-06-08
申请号：US16258341
申请日：2019-01-25
发明人： Thomas V. Curtin , Alena L. Aiken , Kevin Mark Beale , Wayne Paul Waldner , Daniel R. Cropp , Alan D. Tucker
摘要： A system comprises an applications server configured to communicatively couple to a softswitch, a resource server, and a database. The applications server is configured to receive, from the softswitch, an indication that a call from a calling party directed to a called number was received and determine, in response to the indication that the call was received, whether to route the call to an available agent or to a speech-enabled intelligent script associated with one of the called number or the calling party. The applications server is configured to instruct the softswitch to route the call to the speech-enabled intelligent script in response to a determination to route the call to the speech-enabled intelligent script. The applications server is configured to instruct the softswitch to route the call to the available agent in response to a determination to route the call to the available agent.
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公开(公告)号：US20230362301A1
公开(公告)日：2023-11-09
申请号：US18354188
申请日：2023-07-18
发明人： Thomas V. Curtin , Alena L. Aiken , Kevin Mark Beale , Wayne Paul Waldner , Daniel R. Cropp , Alan D. Tucker
摘要： A system comprises an applications server configured to communicatively couple to a softswitch, a resource server, and a database. The applications server is configured to receive, from the softswitch, an indication that a call from a calling party directed to a called number was received and determine, in response to the indication that the call was received, whether to route the call to an available agent or to a speech-enabled intelligent script associated with one of the called number or the calling party. The applications server is configured to instruct the softswitch to route the call to the speech-enabled intelligent script in response to a determination to route the call to the speech-enabled intelligent script. The applications server is configured to instruct the softswitch to route the call to the available agent in response to a determination to route the call to the available agent.
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公开(公告)号：US20210243299A1
公开(公告)日：2021-08-05
申请号：US17234869
申请日：2021-04-20
发明人： Thomas V. Curtin , Alena L. Aiken , Kevin Mark Beale , Wayne Paul Waldner , Daniel R. Cropp , Alan D. Tucker
摘要： A system comprises an applications server configured to communicatively couple to a softswitch, a resource server, and a database. The applications server is configured to receive, from the softswitch, an indication that a call from a calling party directed to a called number was received and determine, in response to the indication that the call was received, whether to route the call to an available agent or to a speech-enabled intelligent script associated with one of the called number or the calling party. The applications server is configured to instruct the softswitch to route the call to the speech-enabled intelligent script in response to a determination to route the call to the speech-enabled intelligent script. The applications server is configured to instruct the softswitch to route the call to the available agent in response to a determination to route the call to the available agent.
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公开(公告)号：US12088760B2
公开(公告)日：2024-09-10
申请号：US18354188
申请日：2023-07-18
发明人： Thomas V. Curtin , Alena L. Aiken , Kevin Mark Beale , Wayne Paul Waldner , Daniel R. Cropp , Alan D. Tucker
摘要： A system comprises an applications server configured to communicatively couple to a softswitch, a resource server, and a database. The applications server is configured to receive, from the softswitch, an indication that a call from a calling party directed to a called number was received and determine, in response to the indication that the call was received, whether to route the call to an available agent or to a speech-enabled intelligent script associated with one of the called number or the calling party. The applications server is configured to instruct the softswitch to route the call to the speech-enabled intelligent script in response to a determination to route the call to the speech-enabled intelligent script. The applications server is configured to instruct the softswitch to route the call to the available agent in response to a determination to route the call to the available agent.
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公开(公告)号：US11750740B2
公开(公告)日：2023-09-05
申请号：US17234869
申请日：2021-04-20
发明人： Thomas V. Curtin , Alena L. Aiken , Kevin Mark Beale , Wayne Paul Waldner , Daniel R. Cropp , Alan D. Tucker
摘要： A system comprises an applications server configured to communicatively couple to a softswitch, a resource server, and a database. The applications server is configured to receive, from the softswitch, an indication that a call from a calling party directed to a called number was received and determine, in response to the indication that the call was received, whether to route the call to an available agent or to a speech-enabled intelligent script associated with one of the called number or the calling party. The applications server is configured to instruct the softswitch to route the call to the speech-enabled intelligent script in response to a determination to route the call to the speech-enabled intelligent script. The applications server is configured to instruct the softswitch to route the call to the available agent in response to a determination to route the call to the available agent.
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公开(公告)号：US20200244803A1
公开(公告)日：2020-07-30
申请号：US16258341
申请日：2019-01-25
发明人： Thomas V. Curtin , Alena L. Aiken , Kevin Mark Beale , Wayne Paul Waldner , Daniel R. Cropp , Alan D. Tucker
摘要： A system comprises an applications server configured to communicatively couple to a softswitch, a resource server, and a database. The applications server is configured to receive, from the softswitch, an indication that a call from a calling party directed to a called number was received and determine, in response to the indication that the call was received, whether to route the call to an available agent or to a speech-enabled intelligent script associated with one of the called number or the calling party. The applications server is configured to instruct the softswitch to route the call to the speech-enabled intelligent script in response to a determination to route the call to the speech-enabled intelligent script. The applications server is configured to instruct the softswitch to route the call to the available agent in response to a determination to route the call to the available agent.
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