公开(公告)号：US20060173880A1

公开(公告)日：2006-08-03

申请号：US11044160

申请日：2005-01-28

申请人： Amy Alberts ,  Fabrice Canel ,  Mark Walter

发明人： Amy Alberts ,  Fabrice Canel ,  Mark Walter

IPC分类号： G06F17/00 ,  G06F7/00

CPC分类号： G06Q30/02 ,  G06F16/337 ,  G06F16/951

摘要： A system and related techniques generate a survey to capture user feedback about the quality of search results, in a continuous context with the user's Web page or other search activity. According to embodiments, a survey frame inviting the user to undertake a set of search questions may be presented within the same set of page frames which display the search results, so that the user may choose to answer the survey while still viewing their search results, or selected Web sites or other hits. According to further embodiments, rather than being presented within the frame structure of a page, the survey may be presented from within a browser toolbar extension, side-by-side or otherwise arranged within the environment of the user's search activity. Unlike other feedback gathering platforms which may force the user to navigate to a new page to view and respond to questions, or transmit email questionnaires after the fact, according to the invention in one regard the user may be prompted into a dialogue to supply feedback about their search experience, while still within the contextual workflow of that experience, and still being able to view or review results or content which they have received. User distraction is therefore minimized while feedback quality may be improved. The user feedback which rates the quality or accuracy of the search results or search experience may in embodiments be stored and used to train search intelligence, or for other purposes.

摘要翻译： 系统和相关技术在与用户的网页或其他搜索活动的连续上下文中产生调查以捕获用户关于搜索结果的质量的反馈。 根据实施例，可以在显示搜索结果的同一组页面中呈现邀请用户进行一组搜索问题的调查框，使得用户可以选择在仍然查看其搜索结果的同时回答调查， 或选定的网站或其他命中。 根据另外的实施例，不是在页面的帧结构内呈现，而是可以在浏览器工具栏扩展中并排显示调查，或者以其他方式布置在用户的搜索活动的环境内。 与其他反馈收集平台不同，可能迫使用户导航到新页面以查看和回答问题，或者在事实之后传送电子邮件问卷，根据本发明，用户可以被提示进入对话以提供关于 他们的搜索体验仍然在该体验的背景下工作，仍然能够查看或查看他们收到的结果或内容。 因此，可以减少用户分心，同时可以提高反馈质量。 在实施例中可以存储用于对搜索结果或搜索体验的质量或准确性进行评估的用户反馈以训练搜索智能或用于其他目的。