公开(公告)号：US20070176524A1

公开(公告)日：2007-08-02

申请号：US11637526

申请日：2006-12-12

申请人： Anders Plano ,  Richard Mancuso

发明人： Anders Plano ,  Richard Mancuso

IPC分类号： A47B67/02

CPC分类号： A47B77/04 ,  A47B2051/005

摘要： A storage system for storing items along a ceiling, having a container and supporting framework mounted to the ceiling. The container has a flange. The supporting framework has four frame members each including an elongated track, including two top frame members which extend downwardly from the ceiling and two bottom frame members. The flange is selectively supported by the bottom frame members with a pair of L-shaped mounting supports attached to the bottom frame members. A pair of scizzor assemblies, each having two scizzor members hingedly connected, couples to the top and bottom frame members and easily raises and lowers the bottom frame members to lift and lower the container.

摘要翻译： 一种用于沿着天花板存储物品的存储系统，具有安装在天花板上的容器和支撑框架。 容器有一个法兰。 支撑框架具有四个框架构件，每个框架构件包括细长的轨道，其包括从天花板向下延伸的两个顶部框架构件和两个底部框架构件。 凸缘由底部框架构件选择性地支撑，其中一对L形安装支撑件附接到底部框架构件。 一对具有铰链连接的两个结构构件的散热器组件耦合到顶部和底部框架构件，并且容易地升高和降低底部框架构件以升高和降低容器。

公开(公告)号：US20060245577A1

公开(公告)日：2006-11-02

申请号：US11115517

申请日：2005-04-27

申请人： Richard Mancuso ,  Mark Michelson ,  Sales Kalayil ,  Judith Laughlin ,  Michael Frediani

发明人： Richard Mancuso ,  Mark Michelson ,  Sales Kalayil ,  Judith Laughlin ,  Michael Frediani

IPC分类号： H04M3/00

CPC分类号： H04M3/5231 ,  H04M3/5183

摘要： A method and system of providing an agent directed automatic call back to a customer in a call center is presented. A screen display is established on an agent's computer, the screen display requests call back information on the customer. The call back information includes a work key identifier and/or an application identifier. The agent manually inputs at least some of the call back information. The call back information is coupled via a call center network into a computer system associated with a telephone switching system. A call back time is scheduled and the computer system instructs the telephone switching system to automatically place the automatic call back at the call back time.

摘要翻译： 呈现一种方法和系统，用于向呼叫中心内的客户提供自动回叫的代理。 在代理商的计算机上建立屏幕显示，屏幕显示请求回复客户的信息。 回叫信息包括工作密钥标识符和/或应用标识符。 代理手动输入至少一些回叫信息。 呼叫信息通过呼叫中心网络耦合到与电话交换系统相关联的计算机系统中。 调度回叫时间，计算机系统指示电话交换系统在回叫时自动将自动回叫。

公开(公告)号：US20060233345A1

公开(公告)日：2006-10-19

申请号：US11108555

申请日：2005-04-18

申请人： Michael Frediani ,  Richard Mancuso ,  Mark Michelson ,  Sales Kalayil

发明人： Michael Frediani ,  Richard Mancuso ,  Mark Michelson ,  Sales Kalayil

IPC分类号： H04M3/00

CPC分类号： H04M3/523 ,  H04M3/5232 ,  H04M3/5238

摘要： A method and apparatus are provided for operating an automatic contact distributor by an organization having a plurality of agents. The method includes the steps of detecting receipt of a plurality of contacts and a plurality of workflow projects, determining a contact type of each contact of the plurality of contacts and a workflow type of each workflow project of the plurality of workflow projects and assigning a contact of the plurality of contacts to a first agent of the plurality of agents and a workflow project of the plurality of workflow projects to a second agent of the plurality of agents where the assignment of the contact and of the workflow project to the first and second agent is based upon a set of enterprise rules of the organization.

摘要翻译： 提供了一种用于由具有多个代理的组织操作自动联系人分配器的方法和装置。 该方法包括以下步骤：检测多个联系人和多个工作流项目的接收，确定多个联系人的每个联系人的联系人类型以及多个工作流项目中的每个工作流项目的工作流类型，并分配联系人 所述多个联系人中的所述多个联系人的所述多个代理的第一代理以及所述多个工作流项目的工作流项目到所述多个代理的第二代理，其中所述联系人和所述工作流项目分配给所述第一和第二代理 是基于组织的一套企业规则。