公开(公告)号：US20150134645A1

公开(公告)日：2015-05-14

申请号：US14586098

申请日：2014-12-30

Applicant: Apollo Education Group, Inc.

Inventor： Murthy Adari ,  Stephen Carroll ,  Debarshi Mukherjee ,  Rahul Parandekar

IPC: G06F17/30

CPC classification number: G06F17/30867 ,  G06F17/30899

Abstract: Techniques are described for displaying help articles, for a web page, that are related to the context of the web page. A help article provider has access to a database of help articles, each of which are associated with target-context data that may include content identifiers for the help article and/or user profile attributes for users that the help article targets. The help article provider identifies content identifiers for a viewed web page based on one or more of: metadata and a URL for the web page. The help article provider searches the help article database using the identified content identifiers. The help article provider may filter the help articles based on an authenticated user's attributes. An ordered list of the identified help articles is displayed, with the most relevant or important help articles displayed at or near the top of the list.

Abstract translation: 描述了用于显示与网页的上下文有关的网页的帮助文章的技术。 帮助文章提供者可以访问帮助文章的数据库，每个帮助文章都与目标上下文数据相关联，目标上下文数据可能包括帮助文章所针对的用户的帮助文章和/或用户个人资料属性的内容标识符。 帮助文章提供者基于以下一个或多个标识符来识别所查看的网页的内容标识符：元数据和网页的URL。 帮助文章提供者使用标识的内容标识符搜索帮助文章数据库。 帮助文章提供者可以根据经过身份验证的用户属性过滤帮助文章。 显示已识别帮助文章的有序列表，其中显示在列表顶部或附近的最相关或重要的帮助文章。

公开(公告)号：US09665649B2

公开(公告)日：2017-05-30

申请号：US14586098

申请日：2014-12-30

Applicant: Apollo Education Group, Inc.

Inventor： Murthy Adari ,  Stephen Carroll ,  Debarshi Mukherjee ,  Rahul Parandekar

IPC: G06F17/30

CPC classification number: G06F17/30867 ,  G06F17/30899

Abstract: Techniques are described for displaying help articles, for a web page, that are related to the context of the web page. A help article provider has access to a database of help articles, each of which are associated with target-context data that may include content identifiers for the help article and/or user profile attributes for users that the help article targets. The help article provider identifies content identifiers for a viewed web page based on one or more of: metadata and a URL for the web page. The help article provider searches the help article database using the identified content identifiers. The help article provider may filter the help articles based on an authenticated user's attributes. An ordered list of the identified help articles is displayed, with the most relevant or important help articles displayed at or near the top of the list.