公开(公告)号：US06539386B1

公开(公告)日：2003-03-25

申请号：US09594429

申请日：2000-06-15

申请人： Atul G. Athavale ,  David M. Joffe ,  Subramanian Srinivasan ,  Anh-Thu T. Tran

发明人： Atul G. Athavale ,  David M. Joffe ,  Subramanian Srinivasan ,  Anh-Thu T. Tran

IPC分类号： G06F1730

CPC分类号： G06Q10/087 ,  G06Q30/06 ,  Y10S707/99945

摘要： The mechanism is directed to techniques for automatically handling a change order request that modifies an order previously submitted by a customer to a manufacturer and/or distributor of products. A change order system includes a change order engine implemented on a network commerce server, an order entry application implemented on an order database server, and an ordering application implemented on a customer computer or an ordering server The change order system provides for the automatic handling over an electronic network of a change order request from a customer, while providing a current status of the order and feedback to the customer. The customer enters a change order request to the ordering application, which forwards the change order request over the Internet to the change order engine. The change order engine directs the order entry application to place a hold on the current order and send an update of the current order status back to the customer, as well as other feedback on any adverse impacts of the proposed changes. The customer then confirms the change order request if still wishing to pursue it. The change order engine removes the hold on the order and allows the fulfilling of the order by the appropriate manufacturing and distribution facilities.

摘要翻译： 该机制涉及用于自动处理改变订单请求的技术，该请求将客户先前提交的订单修改到产品的制造商和/或经销商。 改变订单系统包括在网络商务服务器上实现的更改订单引擎，在订单数据库服务器上实现的订单输入应用程序以及在客户计算机或订购服务器上实现的订购应用程序。变更订单系统提供自动处理 一个来自客户的改变订单请求的电子网络，同时向客户提供订单和反馈的当前状态。 客户向订购应用程序输入更改订单请求，订购应用程序将更改订单请求通过Internet转发到更改订单引擎。 更改订单引擎指示订单输入应用程序对当前订单进行保留，并将当前订单状态的更新发送回客户，以及对所提出的更改的任何不利影响的其他反馈。 然后，如果仍然希望继续，客户将确认更改订单请求。 换货订单引擎取消订单上的保留，并允许通过相应的制造和分销设施履行订单。