Method and system for modeling a call center transformation process
    1.
    发明授权
    Method and system for modeling a call center transformation process 失效
    呼叫中心转换过程建模方法及系统

    公开(公告)号:US08660870B2

    公开(公告)日:2014-02-25

    申请号:US11058387

    申请日:2005-02-15

    IPC分类号: G06Q10/00

    CPC分类号: G06Q30/02 G06Q10/06375

    摘要: A computer-implemented method, system and program product for modeling a business transformation process. In accordance with one embodiment, a transformation modeling tool receives as input multiple operational resource values associated with a specified transformation process. The operational resource values include at least one value expressed as a labor resource metric and at least one value expressed as a technology resource metric. The modeling tool comparatively processes the operational resource values with respect to one or more target operational resource values. Responsive to the comparative processing step, a cost value associated with the specified transformation process is generated.

    摘要翻译: 用于建模业务转型过程的计算机实现的方法,系统和程序产品。 根据一个实施例,转换建模工具接收与指定的变换过程相关联的多个操作资源值作为输入。 操作资源值包括表示为劳动资源度量的至少一个值和表示为技术资源度量的至少一个值。 建模工具相对于一个或多个目标操作资源值比较地处理操作资源值。 响应于比较处理步骤,生成与指定的变换处理相关联的成本值。