公开(公告)号：US20190306317A1

公开(公告)日：2019-10-03

申请号：US16447485

申请日：2019-06-20

Applicant: Avaya Inc.

Inventor： Deborah Hill ,  Sarah H. Kiefhaber ,  Joylee E. Kohler ,  Katherine A. Sobus ,  Rodney A. Thomson

IPC: H04M3/523 ,  G06Q30/02 ,  H04W4/029 ,  G06Q30/00

Abstract: A contact center is provided that can service customers on premises via a mobile kiosk. The mobile kiosk may be carried by the customer or by an on-site customer service representative. The mobile kiosk may be enqueued in the contact center contact queue such that enhanced customer service can be provided through interfacing with the enterprise database, vendor databases, as well as assigning an appropriately skilled contact center agent to the customer contact.