公开(公告)号：US09577895B2

公开(公告)日：2017-02-21

申请号：US14485486

申请日：2014-09-12

Applicant: Avaya Inc.

Inventor： Ghassan Naim ,  Srikrishna Kurapati

IPC: G06F15/16 ,  H04L12/26 ,  H04L29/06

CPC classification number: H04L43/04 ,  H04L63/0227 ,  H04L63/1425 ,  H04L63/20

Abstract: The present invention provides a system, method and apparatus for troubleshooting one or more communications between a first device and a second device. A monitoring device disposed between the first device and the second device receives a message associated with the communication(s), analyzes the received message and stores the analyzed message whenever the analyzed message satisfies one or more troubleshooting criteria. The one or more troubleshooting criteria may include one or more data element criteria, one or more event-based criteria, one or more time-based criteria, one or more logical operators or a combination thereof. The method can be implemented using a computer program embodied on a computer readable medium having one or more code segments to perform the method steps.

Abstract translation: 本发明提供了用于对第一设备和第二设备之间的一个或多个通信进行故障排除的系统，方法和设备。 设置在第一设备和第二设备之间的监视设备接收与通信相关联的消息，分析所接收的消息并且每当分析的消息满足一个或多个故障排除标准时存储分析的消息。 一个或多个故障排除标准可以包括一个或多个数据元素标准，一个或多个基于事件的标准，一个或多个基于时间的标准，一个或多个逻辑操作符或其组合。 该方法可以使用体现在具有一个或多个代码段的计算机可读介质上的计算机程序来实现，以执行方法步骤。