公开(公告)号：US20150006215A1

公开(公告)日：2015-01-01

申请号：US13930155

申请日：2013-06-28

Applicant: Avaya Inc.

Inventor： Gene Uba ,  Robert C. Steiner ,  Jose Velez

IPC: G06Q10/10 ,  G06F17/30

CPC classification number: G06Q10/1093 ,  G06F16/2237

Abstract: A contact center is provided with the ability to efficiently and effectively execute strategy rules by referencing and comparing schedules of contact center entities. The contact center includes a scheduling module configured to convert a textual calendar description of an entity into a bitmap representation of the calendar for that entity. A bitmap comparison can then be performed by a work assignment engine in accordance with the strategy rules being executed by the work assignment engine.

Abstract translation: 通过参考和比较联络中心实体的时间表，联络中心具有有效和有效地执行策略规则的能力。 联络中心包括调度模块，其被配置为将实体的文本日历描述转换为该实体的日历的位图表示。 然后，工作分配引擎可以根据工作分配引擎执行的策略规则执行位图比较。