公开(公告)号：US20170097971A1

公开(公告)日：2017-04-06

申请号：US14872998

申请日：2015-10-01

Applicant: Avaya Inc.

Inventor： Douglas S. Brown ,  Marc A. Geist ,  Sheila Higgins ,  Michael R. Levacic ,  Hongguang Li ,  Dwayne W. Ockel ,  Gregory P. Schin ,  Stuart M. Shepherd ,  Lynn R. Smith ,  Stan W. Wilkison

IPC: G06F17/30 ,  G06F3/0482 ,  G06F3/0484

CPC classification number: G06F17/30572 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/30569

Abstract: A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to store, for one or more contact center objects, contact center information; and a microprocessor executable report generator, The report generator, when executed, receives, from a user, a selected contact center object, retrieves, from the computer readable medium, a set of data elements associated with the selected contact center object, the set of data elements defining a first space having a first dimension, projects the set of data elements onto a subspace of the first space to form a transformed set of data elements, the subspace having a second dimension less than the first dimension, and provides, for display to a user, the transformed set of data elements.

公开(公告)号：US10282456B2

公开(公告)日：2019-05-07

申请号：US14872998

申请日：2015-10-01

Applicant: Avaya Inc.

Inventor： Douglas S. Brown ,  Marc A. Geist ,  Sheila Higgins ,  Michael R. Levacic ,  Hongguang Li ,  Dwayne W. Ockel ,  Gregory P. Schin ,  Stuart M. Shepherd ,  Lynn R. Smith ,  Stan W. Wilkison

IPC: G06F17/30 ,  G06F3/0484 ,  G06F3/0482

Abstract: A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to store, for one or more contact center objects, contact center information; and a microprocessor executable report generator, The report generator, when executed, receives, from a user, a selected contact center object, retrieves, from the computer readable medium, a set of data elements associated with the selected contact center object, the set of data elements defining a first space having a first dimension, projects the set of data elements onto a subspace of the first space to form a transformed set of data elements, the subspace having a second dimension less than the first dimension, and provides, for display to a user, the transformed set of data elements.