公开(公告)号：US20220070234A1

公开(公告)日：2022-03-03

申请号：US17008370

申请日：2020-08-31

Applicant: Avaya Inc.

Inventor： Pushkar Yashavant Deole ,  Sandesh Chopdekar ,  Navin Daga

IPC: H04L29/06 ,  G06N20/00 ,  H04L12/58

Abstract: Systems and methods of the present disclosure include receiving, at a user device associated with a first user of a plurality of users participating in a group chat conversation, electronic messages from one or more of the plurality of users, identifying data in a first message of the electronic messages associated with a topic, determining, based on the identified data, the first message is associated with the topic, receiving a request from the first user, and, in response to the request, rearranging the electronic messages in a user interface of the user device based on topic associations.

公开(公告)号：US11258901B2

公开(公告)日：2022-02-22

申请号：US16458370

申请日：2019-07-01

Applicant: Avaya Inc.

Inventor： Pushkar Yashavant Deole ,  Sandesh Chopdekar ,  Navin Daga

IPC: H04M3/428 ,  G10L25/63 ,  H04M3/22

Abstract: Aspects of the present disclosure include monitoring a contact's communication device while a communication session is in a hold state to determine a sentiment of the contact. Natural language recognition and natural language processing are used to determine a sentiment score of the contact based on overheard communications while the communication session is in the hold state. Then, an action is performed based on the sentiment score of the contact.

公开(公告)号：US20200273076A1

公开(公告)日：2020-08-27

申请号：US16282714

申请日：2019-02-22

Applicant: Avaya Inc.

Inventor： Navin Daga

IPC: G06Q30/02 ,  H04L12/58

Abstract: Systems and methods for processing user-generated data items comprising: selecting a first user-generated data item comprising a first content; reviewing a plurality of related user-generated data items each containing a second content, wherein one or more portions of the second content of each related user-generated data item relate to one or more portions of the first content of the first user-generated data item; selecting based on the first and second content, one or more of the related user-generated data items; and automatically providing the one or more related user-generated data items with the first user-generated data item.

公开(公告)号：US20210005217A1

公开(公告)日：2021-01-07

申请号：US16458370

申请日：2019-07-01

Applicant: Avaya Inc.

Inventor： Pushkar Yashavant Deole ,  Sandesh Chopdekar ,  Navin Daga

IPC: G10L25/63 ,  H04M3/22 ,  H04M3/428

Abstract: Aspects of the present disclosure include monitoring a contact's communication device while a communication session is in a hold state to determine a sentiment of the contact. Natural language recognition and natural language processing are used to determine a sentiment score of the contact based on overheard communications while the communication session is in the hold state. Then, an action is performed based on the sentiment score of the contact.