公开(公告)号：US20240062750A1

公开(公告)日：2024-02-22

申请号：US17890454

申请日：2022-08-18

申请人： Avaya Management L.P.

发明人： Paul Roller Michaelis ,  Sudhir Nivrutti Shelke ,  Aonkar Balkrushna Takalikar

IPC分类号： G10L15/183 ,  G10L15/26

CPC分类号： G10L15/183 ,  G10L15/26

摘要： The technology disclosed herein enables speech transmission from a telecommunication endpoint using phonetic characters. In a particular embodiment, a method includes receiving audio including speech captured from a user at a first endpoint. The method further includes translating the speech to a string of phonetic characters and transmitting the string to a second endpoint. The second endpoint generates recreated audio of the sounds represented by the string.

公开(公告)号：US20240040034A1

公开(公告)日：2024-02-01

申请号：US17876849

申请日：2022-07-29

申请人： Avaya Management L.P.

发明人： Aonkar Balkrushna Takalikar ,  Sudhir Nivrutti Shelke ,  Paul Roller Michaelis

IPC分类号： H04M3/428

CPC分类号： H04M3/4285 ,  H04M3/4286

摘要： The technology disclosed herein enables management of a call on-hold based on a user's activity on their endpoint during the hold period. In a particular embodiment, a method includes determining that a call has been placed on hold by a system other than a first endpoint on the call. The first endpoint is operated by a user. The method further includes receiving on-hold information from the first endpoint. The on-hold information indicates an activity of the user on the first endpoint while waiting on hold. The method also includes managing the call while on-hold based on the activity.