公开(公告)号：US20140279485A1

公开(公告)日：2014-09-18

申请号：US13840947

申请日：2013-03-15

Applicant: BANK OF AMERICA CORPORATION

Inventor： Matthew A. Calman ,  Matthew Brian Perkins

IPC: G06Q40/02

CPC classification number: G06Q40/02 ,  G06Q10/10

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for providing an interactive conversation box to a customer of a financial institution. Embodiments initiate presentation, to the customer of the financial institution, of an interface comprising a graphical interactive conversation box; initiate presentation, concurrently with presentation of the conversation box and to the customer of the financial institution, of a graphical element representing a transaction; receive customer selection of the graphical element for inclusion in the conversation box; and initiate presentation, concurrently with presentation of the conversation box and to the customer of the financial institution, of the graphical element or a representation of the graphical element superimposed over the conversation box or presented as part of the conversation box. In some embodiments, the presentation of the conversation box, once initiated, is persistent during presentation of an online banking session.

Abstract translation: 本发明的实施例涉及用于向金融机构的客户提供交互式对话框的系统，方法和计算机程序产品。 实施例开始向金融机构的客户呈现包括图形交互式对话框的界面; 同时呈现谈话框和金融机构的客户，表示交易的图形元素; 接收客户选择图形元素以包含在会话框中; 并且同时呈现对话框和金融机构的客户，图形元素或叠加在会话框上的图形元素的表示或作为会话框的一部分呈现。 在一些实施例中，一旦启动，会话框的呈现在呈现网络银行会话期间是持久的。