公开(公告)号：US20240168838A1

公开(公告)日：2024-05-23

申请号：US17990967

申请日：2022-11-21

Applicant: BANK OF AMERICA CORPORATION

Inventor： Durga Prasad Kutthumolu ,  Saravana Kumar PD ,  Ramaswamy M ,  Sakshi Bakshi ,  Sreekanth Raghuveer Maringanti ,  Ramakanth Bachu

IPC: G06F11/07

CPC classification number: G06F11/0772 ,  G06F11/0709

Abstract: Systems, computer program products, and methods are described herein for intelligent exception handling within a distributed network environment. The present disclosure is configured to receive an incidence of a first exception associated with a network interaction; extract information associated with the first exception; determine, via a machine learning (ML) subsystem, a first exception category associated with the first exception based on at least the information associated with the exception; retrieve, from a repository, a first set of actions associated with the first exception category, wherein the first set of actions are configured to resolve the first exception; and in response, execute the first set of actions.

公开(公告)号：US12153486B2

公开(公告)日：2024-11-26

申请号：US17990967

申请日：2022-11-21

Applicant: BANK OF AMERICA CORPORATION

Inventor： Durga Prasad Kutthumolu ,  Saravana Kumar Pd ,  Ramaswamy M ,  Sakshi Bakshi ,  Sreekanth Raghuveer Maringanti ,  Ramakanth Bachu

IPC: G06F11/07

Abstract: Systems, computer program products, and methods are described herein for intelligent exception handling within a distributed network environment. The present disclosure is configured to receive an incidence of a first exception associated with a network interaction; extract information associated with the first exception; determine, via a machine learning (ML) subsystem, a first exception category associated with the first exception based on at least the information associated with the exception; retrieve, from a repository, a first set of actions associated with the first exception category, wherein the first set of actions are configured to resolve the first exception; and in response, execute the first set of actions.