公开(公告)号：US10601939B2

公开(公告)日：2020-03-24

申请号：US15695764

申请日：2017-09-05

Applicant: BANK OF AMERICA CORPORATION

Inventor： Ankit Agarwal ,  Amol Patil ,  Shailender Dabodiya ,  Sandeep Kumar Chauhan

IPC: G06F9/445 ,  H04L29/08 ,  G06F8/65 ,  G06F8/61 ,  G06F11/07

Abstract: An apparatus includes a scanner and a resolution engine. The scanner detects first and second software exceptions. The scanner also determines that the first software exception occurred previously in a plurality of desktops and that the second software exception did not occur previously in the plurality of desktops. The resolution engine determines a first solution and a second solution for resolving the first software exception and that the first solution has a higher ranking than the second solution. The resolution engine also generates a software patch that implements the first solution and deploys the software patch. The resolution engine further determines a series of steps implemented to resolve the second software exception and records the series of steps to prepare a second software patch if the second software exception occurs again in the plurality of desktops.

公开(公告)号：US10812610B2

公开(公告)日：2020-10-20

申请号：US16747730

申请日：2020-01-21

Applicant: Bank of America Corporation

Inventor： Ankit Agarwal ,  Amol Patil ,  Shailender Dabodiya ,  Sandeep Kumar Chauhan

IPC: G06F9/445 ,  H04L29/08 ,  G06F8/65 ,  G06F8/61 ,  G06F11/07

Abstract: An apparatus includes a scanner and a resolution engine. The scanner detects first and second software exceptions. The scanner also determines that the first software exception occurred previously in a plurality of desktops and that the second software exception did not occur previously in the plurality of desktops. The resolution engine determines a first solution and a second solution for resolving the first software exception and that the first solution has a higher ranking than the second solution. The resolution engine also generates a software patch that implements the first solution and deploys the software patch. The resolution engine further determines a series of steps implemented to resolve the second software exception and records the series of steps to prepare a second software patch if the second software exception occurs again in the plurality of desktops.

公开(公告)号：US20190075175A1

公开(公告)日：2019-03-07

申请号：US15695764

申请日：2017-09-05

Applicant: BANK OF AMERICA CORPORATION

Inventor： Ankit Agarwal ,  Amol Patil ,  Shailender Dabodiya ,  Sandeep Kumar Chauhan

IPC: H04L29/08 ,  G06F9/445

Abstract: An apparatus includes a scanner and a resolution engine. The scanner detects first and second software exceptions. The scanner also determines that the first software exception occurred previously in a plurality of desktops and that the second software exception did not occur previously in the plurality of desktops. The resolution engine determines a first solution and a second solution for resolving the first software exception and that the first solution has a higher ranking than the second solution. The resolution engine also generates a software patch that implements the first solution and deploys the software patch. The resolution engine further determines a series of steps implemented to resolve the second software exception and records the series of steps to prepare a second software patch if the second software exception occurs again in the plurality of desktops.

公开(公告)号：US20200153925A1

公开(公告)日：2020-05-14

申请号：US16747730

申请日：2020-01-21

Applicant: Bank of America Corporation

Inventor： Ankit Agarwal ,  Amol Patil ,  Shailender Dabodiya ,  Sandeep Kumar Chauhan

IPC: H04L29/08 ,  G06F11/07 ,  G06F8/61 ,  G06F8/65

Abstract: An apparatus includes a scanner and a resolution engine. The scanner detects first and second software exceptions. The scanner also determines that the first software exception occurred previously in a plurality of desktops and that the second software exception did not occur previously in the plurality of desktops. The resolution engine determines a first solution and a second solution for resolving the first software exception and that the first solution has a higher ranking than the second solution. The resolution engine also generates a software patch that implements the first solution and deploys the software patch. The resolution engine further determines a series of steps implemented to resolve the second software exception and records the series of steps to prepare a second software patch if the second software exception occurs again in the plurality of desktops.