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公开(公告)号：US11677872B2
公开(公告)日：2023-06-13
申请号：US17400435
申请日：2021-08-12
发明人： Juraj Partila , Yogesh Raghuvanshi , Saurabh Mehta , Dhiraj Jain , ChiaHsun Lin , Lining Mo , Shali Liu , Sivakumar Nagarajan
CPC分类号： H04M3/4936 , H04L63/0861
摘要： Apparatus and methods for enhancing security of an authentication process of a caller that initiated a call in an Interactive Voice Response (“IVR”) system are provided. The methods may include routing the call through the IVR system to a headset. After the routing, the methods may include retrieving data associated with the caller. In response to the retrieved data meeting one or more predetermined conditions, a graphical user interface of an agent computer paired to the headset may display a plurality of validation information for validating the caller. Selection by the agent of validation information may trigger methods for transmitting a request to the caller, via a caller mobile phone, to input the validation information selected by the agent. The methods may additionally include authenticating the caller based at least in part on the information input into the mobile phone.
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公开(公告)号：US20230050098A1
公开(公告)日：2023-02-16
申请号：US17400435
申请日：2021-08-12
发明人： Juraj Partila , Yogesh Raghuvanshi , Saurabh Mehta , Dhiraj Jain , ChiaHsun Lin , Lining Mo , Shali Liu , Sivakumar Nagarajan
摘要： Apparatus and methods for enhancing security of an authentication process of a caller that initiated a call in an Interactive Voice Response (“IVR”) system are provided. The methods may include routing the call through the IVR system to a headset. After the routing, the methods may include retrieving data associated with the caller. In response to the retrieved data meeting one or more predetermined conditions, a graphical user interface of an agent computer paired to the headset may display a plurality of validation information for validating the caller. Selection by the agent of validation information may trigger methods for transmitting a request to the caller, via a caller mobile phone, to input the validation information selected by the agent. The methods may additionally include authenticating the caller based at least in part on the information input into the mobile phone.
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