公开(公告)号：US07681181B2

公开(公告)日：2010-03-16

申请号：US10955421

申请日：2004-09-30

申请人： Benjamin Elliott Canning ,  Christopher Cameron White ,  Aaron Everett Erlandson ,  Thomas Scott Coon ,  Eric LeVine ,  Steven Miles Greenberg

发明人： Benjamin Elliott Canning ,  Christopher Cameron White ,  Aaron Everett Erlandson ,  Thomas Scott Coon ,  Eric LeVine ,  Steven Miles Greenberg

IPC分类号： G06F9/44 ,  G06F11/00

CPC分类号： G06F11/34 ,  G06F2201/865

摘要： A method and apparatus are provided for providing custom product support for a computer program based on levels of execution instability. The execution of a software program is monitored over a period of time to determine the execution stability of the program. Based upon the monitoring and upon one or more threshold levels of instability, the execution stability of the program is categorized. Based upon the categorization, custom program support may be provided for a user of the computer system executing the program. For instance, based on the categorization free or reduced fee product support may be provided.

摘要翻译： 提供了一种用于基于执行不稳定性级别为计算机程序提供定制产品支持的方法和装置。 在一段时间内监视软件程序的执行，以确定程序的执行稳定性。 基于监视和一个或多个不稳定阈值水平，程序的执行稳定性被分类。 基于分类，可以为执行程序的计算机系统的用户提供定制程序支持。 例如，根据分类，可以提供免费或减少的费用产品支持。

公开(公告)号：US20100211694A1

公开(公告)日：2010-08-19

申请号：US12370635

申请日：2009-02-13

申请人： Valentin Nikolaev Razmov ,  Sam Franklin Williams, III ,  Hani Saliba ,  Aaron Everett Erlandson ,  Chad Arthur Nedzlek ,  Kiran Akella Venkata

发明人： Valentin Nikolaev Razmov ,  Sam Franklin Williams, III ,  Hani Saliba ,  Aaron Everett Erlandson ,  Chad Arthur Nedzlek ,  Kiran Akella Venkata

IPC分类号： G06F15/173

CPC分类号： H04L67/22

摘要： Tools and techniques for routing users to receive online services based on online behavior are provided. These tools may receive representations of activity involving different users in interacting with online services, and may analyze these representations of user activity. The tools may also compute scores for the users based on this previous user activity. The scores may indicate a server system, out of several server systems, which the user is to be routed to obtain online services. The tools may also store the user's score as associated with the user.

摘要翻译： 提供了基于在线行为路由用户接收在线服务的工具和技术。 这些工具可以接收涉及不同用户的在线服务交互的活动的表示，并且可以分析用户活动的这些表示。 这些工具还可以基于之前的用户活动来计算用户的分数。 分数可以指示几个服务器系统中的用户将被路由以获得在线服务的服务器系统。 这些工具还可以将用户的分数存储为与用户相关联。

公开(公告)号：US08112546B2

公开(公告)日：2012-02-07

申请号：US12370635

申请日：2009-02-13

申请人： Valentin Nikolaev Razmov ,  Sam Franklin Williams, III ,  Hani Saliba ,  Aaron Everett Erlandson ,  Chad Arthur Nedzlek ,  Kiran Akella Venkata

发明人： Valentin Nikolaev Razmov ,  Sam Franklin Williams, III ,  Hani Saliba ,  Aaron Everett Erlandson ,  Chad Arthur Nedzlek ,  Kiran Akella Venkata

IPC分类号： G06F15/173

CPC分类号： H04L67/22

摘要： Tools and techniques for routing users to receive online services based on online behavior are provided. These tools may receive representations of activity involving different users in interacting with online services, and may analyze these representations of user activity. The tools may also compute scores for the users based on this previous user activity. The scores may indicate a server system, out of several server systems, which the user is to be routed to obtain online services. The tools may also store the user's score as associated with the user.

摘要翻译： 提供了基于在线行为路由用户接收在线服务的工具和技术。 这些工具可以接收涉及不同用户的在线服务交互的活动的表示，并且可以分析用户活动的这些表示。 这些工具还可以基于之前的用户活动来计算用户的分数。 分数可以指示几个服务器系统中的用户将被路由以获得在线服务的服务器系统。 这些工具还可以将用户的分数存储为与用户相关联。