公开(公告)号：US08468143B1

公开(公告)日：2013-06-18

申请号：US12756075

申请日：2010-04-07

申请人： Bilgenhan Uygar Oztekin ,  Steven D. Baker ,  Bryan C. Horling

发明人： Bilgenhan Uygar Oztekin ,  Steven D. Baker ,  Bryan C. Horling

IPC分类号： G06F17/30

CPC分类号： G06F17/30554 ,  G06F17/30979 ,  G06Q30/0281

摘要： A server system receives a question from an inquirer at a client. In response, the server system identifies a plurality of information items corresponding to the question. At least one of the information items has associated classification data profiling the information therein. The server system generates a profile for the question based on the classification data of the information items and identifies one or more consultants for the question among a plurality of candidates in accordance with a comparison of the question profile and the candidates' respective user profiles. The server system submits the question to at least one of the consultants for answer. After receiving an answer to the question from the consultant, the server system forwards the answer to a client for display to the inquirer.

摘要翻译： 服务器系统从客户端的询问者处收到问题。 作为响应，服务器系统识别与该问题相对应的多个信息项。 所述信息项中的至少一个具有对其中的信息进行分析的关联分类数据。 服务器系统基于信息项的分类数据生成问题的简档，并且根据问题简档和候选人的相应用户简档的比较来识别多个候选中的问题的一个或多个顾问。 服务器系统将问题提交给至少一位顾问进行回答。 在从顾问那里收到问题的答案后，服务器系统会将答复转发给客户端进行查询。