摘要:
A feedback scheme is provided in which a combination of function specific firmware and hardware are used to capture a greater representation of issues experienced by a group of end-users specific to particular product with which the combination of function specific firmware and hardware is associated. Product-resident hardware stores record of product usage, faults, interventions and maintenance associated with a particular time window so that product-generated data can be coupled with user-generated experience feedback. A digitally-recorded description of the issue with which the user was confronted that prompted the feedback, and pertinent time frame product operating data is combined and transmitted to a product monitoring center for compilation, analysis and review.
摘要:
According to aspects of the embodiments, there is provided systems, computer readable media, and methods to authenticate a customer replaceable unit (CRU) in a printer system by comparing a validation code in the CRU with a printer generated validation code. The Validation Code is a string of numbers and/or characters that can be referred to as a value. The validation code will be comprised of a value string including programmed characters representing a combination of all or portions of a market program designator or code, consumable identification (ID) information and a randomly generated value, which may be hidden from view. The code is independently established by the printing system or device using the same algorithm and information and validates the resulting Code when they match. The printing system or device must confirm the Validation Code and ID applicability of the consumable to deem it appropriate for use.
摘要:
According to aspects of the embodiments, there is provided methods and systems for authenticating an imaging device consumer replaceable unit (CRU) used in products such as a printing system with appropriate programming such that they are able to positively recognize and accommodate authorized consumables. A microcontroller or processing chip is integrated with the CRU and capable of generating a Validation Code. A code key will be comprised of a value string including programmed characters representing a combination of all or portions of a market program designator or code, consumable identification (ID) information and a randomly generated value, which may be hidden from view. The resulting string key is a basis for an algorithm created Validation Code. This code is generated by the consumable processor and readable by a printing system or device the CRU is inserted into. The code is independently established by the printing system or device using the same algorithm and information and validates the resulting Code when they match. The printing system or device must confirm the Validation Code and ID applicability of the consumable to deem it appropriate for use.