公开(公告)号：US20220078072A1

公开(公告)日：2022-03-10

申请号：US17017390

申请日：2020-09-10

Applicant: Cisco Technology, Inc.

Inventor： Ammar Rayes ,  Arun Mammen Thomas ,  Samer Salam ,  Michael Michaelides ,  Arabinda Samantaray ,  Madhavan Kasthurirangan ,  Ram Prasanna Govind Krishnan ,  Asad Ghayas Ahmed ,  Thuan Quang Truong ,  Ajay Madhavan ,  Xixi Luo ,  Samhith Venkatesh

IPC: H04L12/24

Abstract: The present technology addresses a need in the art for a closed-loop automation system of a managed network that detects and fixes an issue in the managed network with minimal to no human intervention. The closed-loop automation system employs a domain-independent semantic machine reasoning engine as an underlying engine. After detecting the issue in the managed network, the system searches through a knowledge base to find a match for the detected issue. The knowledge base includes previously collected knowledge from subject matter experts and maintenance teams. The system then proposes a remedial action to a user of the managed network for approval. After approval by the user, the system implements the remedial action.

公开(公告)号：US20210182714A1

公开(公告)日：2021-06-17

申请号：US16818791

申请日：2020-03-13

Applicant: Cisco Technology, Inc.

Inventor： Asad Ghayas Ahmed ,  Arun Mammen Thomas ,  Madhavan Kasthurirangan ,  Smruti Lele ,  Samer Salam

IPC: G06N5/04 ,  G06N5/02

Abstract: This disclosure describes techniques for diagnostic tools rendering auditable reasoning of underlying rule engines. A method includes a computing system running a software tool executing an iteration of an underlying rule engine of the software tool to compute at least one input fact; sending a command over a communication interface to a fact source and obtaining an output from the fact source over the communication interface; recording the output from the fact source in a diagnostic event construct; recording a reference to the diagnostic event construct in an inference construct; displaying information of the inference construct in a conclusion view user interface; and displaying information of the diagnostic event construct referenced by the inference construct in an expanded view user interface.