Identification and logging of conversations using machine learning

    公开(公告)号:US10819667B2

    公开(公告)日:2020-10-27

    申请号:US15916422

    申请日:2018-03-09

    Abstract: In one embodiment, a processor receives data indicative of a plurality of conversations involving a primary user. The processor identifies a subset of the plurality of conversations that are regarding a particular topic. The processor adds a conversation to the subset based on a match between one or more keywords in the conversation matching a list of keywords associated with the particular topic. The processor uses a machine learning-based model to identify one or more context characteristics of the conversations in the identified subset. The processor updates the subset of conversations by adding at least one of the conversations to the subset based on the at least one conversation having at least one context characteristic identified by the machine learning-based model. The processor provides data indicative of the updated subset of conversations to a user interface for review by the primary user.

    IDENTIFICATION AND LOGGING OF CONVERSATIONS USING MACHINE LEARNING

    公开(公告)号:US20190280996A1

    公开(公告)日:2019-09-12

    申请号:US15916422

    申请日:2018-03-09

    Abstract: In one embodiment, a processor receives data indicative of a plurality of conversations involving a primary user. The processor identifies a subset of the plurality of conversations that are regarding a particular topic. The processor adds a conversation to the subset based on a match between one or more keywords in the conversation matching a list of keywords associated with the particular topic. The processor uses a machine learning-based model to identify one or more context characteristics of the conversations in the identified subset. The processor updates the subset of conversations by adding at least one of the conversations to the subset based on the at least one conversation having at least one context characteristic identified by the machine learning-based model. The processor provides data indicative of the updated subset of conversations to a user interface for review by the primary user.

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