公开(公告)号：US20180192157A1

公开(公告)日：2018-07-05

申请号：US15628321

申请日：2017-06-20

Applicant: Cisco Technology, Inc.

Inventor： Steven Carl Gorretta ,  Steven Jason Epstein ,  Marcelo Blatt ,  Ezra Darshan

IPC: H04N21/658 ,  H04N21/258 ,  H04N21/442 ,  H04N21/84

CPC classification number: H04N21/6582 ,  G06Q30/00 ,  G06Q30/0225 ,  H04H20/12 ,  H04H60/33 ,  H04H60/66 ,  H04N21/222 ,  H04N21/25891 ,  H04N21/4126 ,  H04N21/4222 ,  H04N21/442 ,  H04N21/84

Abstract: Techniques for use in determining redress measures for a television (TV) service outage based on impact analysis are described. A TV service outage may be associated with a TV system apparatus including a TV user interface (UI). In one illustrative example, one or more subscribers impacted by the TV service outage are determined. An impact score is determined for each one of the subscribers. A redress measure for each one of the subscribers is then determined in accordance with their corresponding impact scores. An impacted subscriber and/or an impact score may be determined based at least in part on subscriber TV usage data or subscriber TV UI usage data.