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公开(公告)号：US20140075008A1
公开(公告)日：2014-03-13
申请号：US13606263
申请日：2012-09-07
申请人： Clinton Douglas , Todd D. Robinson
发明人： Clinton Douglas , Todd D. Robinson
IPC分类号： G06F15/16
CPC分类号： G06F11/0709 , G06F11/0778 , G06F11/0784 , G06F11/3055 , G06F11/3079
摘要： A distributed maintenance mode system and method includes receiving an indicator that a monitored system has entered maintenance mode. Trap data is received for the monitored system. It is determined whether the monitored system is in maintenance mode based on the indicator. The trap data is stored and a billable incident ticket is generated for the monitored system if it is determined that the monitored system is not in maintenance mode. The trap data is stored and no billable incident ticket is generated for the monitored system if it is determined that the monitored system is in maintenance mode.
摘要翻译： 分布式维护模式系统和方法包括接收被监视系统进入维护模式的指示符。 收到受监控系统的陷阱数据。 根据指标确定被监控系统是否处于维护模式。 存储陷阱数据，并且如果确定被监视系统不处于维护模式，则为被监视系统生成可计费事件票据。 如果确定受监视的系统处于维护模式，则陷阱数据被存储并且对于被监视的系统不生成可计费的事件票据。
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公开(公告)号：US09542250B2
公开(公告)日：2017-01-10
申请号：US13606263
申请日：2012-09-07
申请人： Clinton Douglas , Todd D. Robinson
发明人： Clinton Douglas , Todd D. Robinson
CPC分类号： G06F11/0709 , G06F11/0778 , G06F11/0784 , G06F11/3055 , G06F11/3079
摘要： A distributed maintenance mode system and method includes receiving an indicator that a monitored system has entered maintenance mode. Trap data is received for the monitored system. It is determined whether the monitored system is in maintenance mode based on the indicator. The trap data is stored and a billable incident ticket is generated for the monitored system if it is determined that the monitored system is not in maintenance mode. The trap data is stored and no billable incident ticket is generated for the monitored system if it is determined that the monitored system is in maintenance mode.
摘要翻译： 分布式维护模式系统和方法包括接收被监视系统进入维护模式的指示符。 收到受监控系统的陷阱数据。 根据指标确定被监控系统是否处于维护模式。 存储陷阱数据，并且如果确定被监视系统不处于维护模式，则为被监视系统生成可计费事件票据。 如果确定受监视的系统处于维护模式，则陷阱数据被存储并且对于被监视的系统不生成可计费的事件票据。
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公开(公告)号：US07266734B2
公开(公告)日：2007-09-04
申请号：US10641942
申请日：2003-08-14
IPC分类号： G06F11/00
CPC分类号： G06F11/0769 , G06F1/28 , G06F11/0709 , G06F11/0781
摘要： A computer system and program product for managing events. Program instructions, respond to notification of an event, by determining if a problem ticket can be automatically generated for the event. If so, the program instructions make a request to generate the problem ticket. The program instructions determine if the problem ticket can be automatically generated based in whole or in part on (a) a type of the event and a customer who owns or uses a computer system in which the event occurred, (b) a type of the event, a customer who owns or uses a computer system in which the event occurred, and a severity of the event, (c) a type of the event, a customer who owns or uses a computer system in which the event occurred, and a magnitude of the event, or (d) a type of the event and whether other events of a same type occur at approximately a same time. If a determination is made that a problem ticket cannot be automatically generated, other program instructions notify or initiate notification of an operator and supply event information for the operator so that the operator can determine whether to generate a problem ticket.
摘要翻译： 用于管理事件的计算机系统和程序产品。 程序指令，通过确定是否可以为事件自动生成问题单来响应事件的通知。 如果是这样，程序指令就会生成问题单。 程序指令确定是否可以全部或部分地（a）事件类型和拥有或使用事件发生的计算机系统的客户自动生成问题单，（b）一种类型的 事件，拥有或使用事件发生的计算机系统的客户，以及事件的严重性，（c）事件的类型，拥有或使用事件发生的计算机系统的客户，以及 事件的大小，或（d）事件的类型以及同一类型的其他事件是否大致同时发生。 如果确定不能自动生成问题单，则其他程序指令通知或发起操作者的通知并为操作者提供事件信息，以便操作者可以确定是否生成问题单。
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公开(公告)号：US08010840B2
公开(公告)日：2011-08-30
申请号：US11735053
申请日：2007-04-13
IPC分类号： G06F11/00
CPC分类号： G06F11/0769 , G06F1/28 , G06F11/0709 , G06F11/0781
摘要： A computer system and program product for managing events. Program instructions, respond to notification of an event, by determining if a problem ticket can be automatically generated for the event. If so, the program instructions make a request to generate the problem ticket. The program instructions determine if the problem ticket can be automatically generated based in whole or in part on (a) a type of the event and a customer who owns or uses a computer system in which the event occurred, (b) a type of the event, a customer who owns or uses a computer system in which the event occurred, and a severity of the event, (c) a type of the event, a customer who owns or uses a computer system in which the event occurred, and a magnitude of the event, or (d) a type of the event and whether other events of a same type occur at approximately a same time. If a determination is made that a problem ticket cannot be automatically generated, other program instructions notify or initiate notification of an operator and supply event information for the operator so that the operator can determine whether to generate a problem ticket.
摘要翻译： 用于管理事件的计算机系统和程序产品。 程序指令，通过确定是否可以为事件自动生成问题单来响应事件的通知。 如果是这样，程序指令就会生成问题单。 程序指令确定是否可以全部或部分地（a）事件类型和拥有或使用事件发生的计算机系统的客户自动生成问题单，（b）一种类型的 事件，拥有或使用事件发生的计算机系统的客户，以及事件的严重性，（c）事件的类型，拥有或使用事件发生的计算机系统的客户，以及 事件的大小，或（d）事件的类型以及同一类型的其他事件是否大致同时发生。 如果确定不能自动生成问题单，则其他程序指令通知或发起操作者的通知并为操作者提供事件信息，以便操作者可以确定是否生成问题单。
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