公开(公告)号：US20210049089A1

公开(公告)日：2021-02-18

申请号：US17070244

申请日：2020-10-14

Applicant: Commvault Systems, Inc.

Inventor： Praveen Kumar KRISHNAN ,  Parag GOKHALE

IPC: G06F11/36 ,  G06F11/07

Abstract: A system for assisting in diagnosing or troubleshooting an information management system technical problem includes, in some examples, an interface with selectable options, which assist in diagnosing or troubleshooting the technical problem. Via the interface, a software developer or troubleshooting representative can select one or more of the options. For example, a software developer may select an option to automatically receive log data from a component of an information management system that has failed. Other features are also disclosed. The system also comprises functionality for configuring a target system to allow for certain system data about data storage operations to be transmitted to a cloud location from where the data may be accessed for troubleshooting.