公开(公告)号：US20210264359A1

公开(公告)日：2021-08-26

申请号：US17306445

申请日：2021-05-03

Applicant: Coupang Corp.

Inventor： Remesh VIJAYAN

IPC: G06Q10/08 ,  G06F16/23 ,  H04L29/08 ,  G06Q30/00

Abstract: The embodiments of the present disclosure provide systems and methods for call deflection, comprising receiving, via a telephone communication from a mobile device of a user, a request for return or exchange, accessing a purchase history of the user to identify at least one order satisfying a predetermined return criteria, generating a unique hyperlink for the user, sending the unique hyperlink to the mobile device of the user, receiving, from the mobile device of the user, a selection of at least one product in the at least one order for return or exchange, and modifying a database to register the at least one product for return or exchange. The unique hyperlink may be assigned to the at least one order that satisfies the predetermined return criteria such that, when activated by the user, the mobile device is configured to display the at least one order.

公开(公告)号：US20220230136A1

公开(公告)日：2022-07-21

申请号：US17152925

申请日：2021-01-20

Applicant: Coupang Corp.

Inventor： Remesh VIJAYAN

IPC: G06Q10/08 ,  G06F16/25

Abstract: A computer-implemented systems and methods for automatic and intelligent parcel retrieval are disclosed. The computer-implemented system comprises a database, a memory storing instructions, and at least one processor configured to receive an order number, to receive from a seller a waybill number associated with the order number and a carrier delivering a package, to generate a unique identifier that may include the order number and the way bill number, to detect a cancellation of the order number, to determine a tracking number in the unique identifier based on the cancellation of the order number, to send a notification to the carrier delivering the package based on the unique identifier, to receive from the carrier a reverse tracking number confirming the cancel shipment of the package, and to send a notification to the seller including the reverse tracking number.