公开(公告)号：US11234045B2

公开(公告)日：2022-01-25

申请号：US16335439

申请日：2017-03-23

Applicant: D&M Holdings, Inc.

Inventor： Hiroyuki Uno

IPC: H04N21/436 ,  G06F11/07 ,  G09G5/00 ,  H04N21/442

Abstract: Provided is a technology for supporting solution of a fault that has occurred in a system including an audio-visual device. A solution support program storage unit (7) is configured to store, for each potential fault, a solution support program for supporting a user's job for solving the each fault. At least one of the solution support programs for handling a fault having a plurality of possible causes includes processing for displaying a message for prompting the user to conduct a predetermined job, processing for displaying a question for the user, processing for receiving a user's answer to the question, and processing for displaying a message indicating a solution corresponding to the received answer. Then, a main control unit (9) determines a fault based on the information acquired through an audio-visual signal input interface unit (3) and an audio-visual signal output interface unit (4), and executes the solution support program for handling the determined fault.

公开(公告)号：US20220121539A1

公开(公告)日：2022-04-21

申请号：US17548823

申请日：2021-12-13

Applicant: D&M Holdings, Inc.

Inventor： Hiroyuki Uno

IPC: G06F11/22 ,  G09G5/00

Abstract: Provided is a technology for supporting solution of a fault that has occurred in a system including an audio-visual device. A solution support program storage unit (7) is configured to store, for each potential fault, a solution support program for supporting a user's job for solving the each fault. At least one of the solution support programs for handling a fault having a plurality of possible causes includes processing for displaying a message for prompting the user to conduct a predetermined job, processing for displaying a question for the user, processing for receiving a user's answer to the question, and processing for displaying a message indicating a solution corresponding to the received answer. Then, a main control unit (9) determines a fault based on the information acquired through an audio-visual signal input interface unit (3) and an audio-visual signal output interface unit (4), and executes the solution support program for handling the determined fault.

公开(公告)号：US11902616B2

公开(公告)日：2024-02-13

申请号：US17548823

申请日：2021-12-13

Applicant: D&M Holdings, Inc.

Inventor： Hiroyuki Uno

IPC: H04N21/436 ,  G06F11/07 ,  G09G5/00 ,  H04N21/442 ,  G06F11/22

CPC classification number: H04N21/436 ,  G06F11/0709 ,  G06F11/2221 ,  G09G5/006 ,  H04N21/442 ,  G09G2330/12 ,  G09G2370/12

Abstract: Provided is a technology for supporting solution of a fault that has occurred in a system including an audio-visual device. A solution support program storage unit (7) is configured to store, for each potential fault, a solution support program for supporting a user's job for solving the each fault. At least one of the solution support programs for handling a fault having a plurality of possible causes includes processing for displaying a message for prompting the user to conduct a predetermined job, processing for displaying a question for the user, processing for receiving a user's answer to the question, and processing for displaying a message indicating a solution corresponding to the received answer. Then, a main control unit (9) determines a fault based on the information acquired through an audio-visual signal input interface unit (3) and an audio-visual signal output interface unit (4), and executes the solution support program for handling the determined fault.