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    Methods and systems for online self-service receivables management and automated online receivables dispute resolution
    3.
    发明授权
    Methods and systems for online self-service receivables management and automated online receivables dispute resolution 有权
    在线自助应收账款管理和自动化在线应收账款争议解决的方法和系统

    公开(公告)号：US07181420B2

    公开(公告)日：2007-02-20

    申请号：US09777513

    申请日：2001-02-06

    申请人： Editt Gonen-Friedman ,  Jonathan James Innes ,  Sandra Newsome ,  Mien Lin Tan ,  Anne Truitt ,  Govind Jayanth ,  Alan Fothergill ,  Peggy Larson

    发明人： Editt Gonen-Friedman ,  Jonathan James Innes ,  Sandra Newsome ,  Mien Lin Tan ,  Anne Truitt ,  Govind Jayanth ,  Alan Fothergill ,  Peggy Larson

    IPC分类号： G07F17/00

    CPC分类号： G06Q40/02 ,  G06Q20/102 ,  G06Q30/04 ,  G06Q40/12

    摘要： A computer-implemented and Internet-based method of managing Accounts Receivable (AR) information includes steps of receiving a customer request for remote Internet access to AR information (such as pending invoices) owned by vendor; retrieving the customer's AR information from a database and enabling the retrieved AR information to be remotely displayed for the customer and enabling the vendor's internal personnel to retrieve and to display the customer's AR information simultaneously as the AR information is displayed for the customer. The customer may dispute an invoice accessed from the database by accessing the vendor's Web site and by selecting a reason code for the dispute and at least a disputed amount to create a pending Credit Memo Request, all without direct manual involvement from the vendor. The pending Credit Memo Request may then sent to and routed through a selected process for the selected reason code, a selected hierarchy of persons empowered to approve Credit Memo Request incorporating the selected reason code and/or a primary approver for the selected reason code. Upon approval of the Credit Memo Request, a Credit Memo may be automatically generated and the disputed amount may be credited to the disputed invoice. The customer may be notified of the approval or rejection of the Credit Memo Request, as may be selected personnel internal to the vendor. Real time balances may be available to the customer on a self-serve basis, as are other common AR-related services.

    摘要翻译： 计算机实现和基于互联网的管理应收帐款（AR）信息的方法包括接收客户对远程上网访问供应商拥有的AR信息（例如待处理发票）的请求的步骤; 从数据库检索客户的AR信息，并使客户能够远程显示检索到的AR信息，并使供应商的内部人员在为客户显示AR信息时同时检索和显示客户的AR信息。 客户可能会通过访问供应商的网站并通过选择争议的原因代码和至少有争议的金额来创建未决的信用备忘录请求来纠正从数据库访问的发票，所有这些都不需要供应商的直接手动参与。 然后，等待的信用备忘录请求可以被发送到所选择的原因代码的选定过程并通过所选择的过程进行路由，所选择的原因代码的选择层级被授权以合并所选择的原因代码的信用备忘录请求和/或所选原因代码的主要审批者。 在批准贷项凭证请求后，可以自动生成贷项凭单，有争议的金额可能会记入有争议的发票。 客户可能会被通知批准或拒绝信用备忘录请求，可能是供应商内部选择的人员。 与其他常见的AR相关服务一样，实时平衡可能以自助服务的方式提供给客户。