公开(公告)号：US20210235155A1

公开(公告)日：2021-07-29

申请号：US17228500

申请日：2021-04-12

Applicant: DISH Network L.L.C.

Inventor： Sanket Rege

IPC: H04N21/4425 ,  H04N7/173 ,  H04N21/24

Abstract: A technique is described for improved issue reporting by a receiving device such as a set-top boxes for satellite and cable television services. In an example embodiment, the receiving device generates an issue report based on internal operational logs, captured screens and/or video of a visual output, and a recording of the user's voice that includes a description of the issue they are experiencing. This issue report can be generated as an object file that can then be transmitted, via a communications network, to an issue reporting platform for processing, for example, by a technical support representative or an automated troubleshooting system.

公开(公告)号：US12149785B2

公开(公告)日：2024-11-19

申请号：US17228500

申请日：2021-04-12

Applicant: DISH Network L.L.C.

Inventor： Sanket Rege

IPC: H04N21/4425 ,  H04N7/173 ,  H04N21/24

Abstract: A technique is described for improved issue reporting by a receiving device such as a set-top boxes for satellite and cable television services. In an example embodiment, the receiving device generates an issue report based on internal operational logs, captured screens and/or video of a visual output, and a recording of the user's voice that includes a description of the issue they are experiencing. This issue report can be generated as an object file that can then be transmitted, via a communications network, to an issue reporting platform for processing, for example, by a technical support representative or an automated troubleshooting system.

公开(公告)号：US10979765B2

公开(公告)日：2021-04-13

申请号：US16237630

申请日：2018-12-31

Applicant: Dish Network, L.L.C.

Inventor： Sanket Rege

IPC: H04N21/4425 ,  H04N7/173 ,  H04N21/24

Abstract: A technique is described for improved issue reporting by a receiving device such as a set-top boxes for satellite and cable television services. In an example embodiment, the receiving device generates an issue report based on internal operational logs, captured screens and/or video of a visual output, and a recording of the user's voice that includes a description of the issue they are experiencing. This issue report can be generated as an object file that can then be transmitted, via a communications network, to an issue reporting platform for processing, for example, by a technical support representative or an automated troubleshooting system.

公开(公告)号：US20250056093A1

公开(公告)日：2025-02-13

申请号：US18932259

申请日：2024-10-30

Applicant: DISH Network L.L.C.

Inventor： Sanket Rege

IPC: H04N21/4425 ,  H04N7/173 ,  H04N21/24

Abstract: A technique is described for improved issue reporting by a receiving device such as a set-top boxes for satellite and cable television services. In an example embodiment, the receiving device generates an issue report based on internal operational logs, captured screens and/or video of a visual output, and a recording of the user's voice that includes a description of the issue they are experiencing. This issue report can be generated as an object file that can then be transmitted, via a communications network, to an issue reporting platform for processing, for example, by a technical support representative or an automated troubleshooting system.

公开(公告)号：US20200213665A1

公开(公告)日：2020-07-02

申请号：US16237630

申请日：2018-12-31

Applicant: Dish Network, L.L.C.

Inventor： Sanket Rege

IPC: H04N21/4425 ,  H04N21/24 ,  H04N7/173

Abstract: A technique is described for improved issue reporting by a receiving device such as a set-top boxes for satellite and cable television services. In an example embodiment, the receiving device generates an issue report based on internal operational logs, captured screens and/or video of a visual output, and a recording of the user's voice that includes a description of the issue they are experiencing. This issue report can be generated as an object file that can then be transmitted, via a communications network, to an issue reporting platform for processing, for example, by a technical support representative or an automated troubleshooting system.