公开(公告)号：US20210382893A1

公开(公告)日：2021-12-09

申请号：US16895559

申请日：2020-06-08

Applicant: Dropbox, Inc.

Inventor： Madan Kumar ,  Sravan Mantha ,  Neeraj Kumar

IPC: G06F16/2453 ,  G06F16/23 ,  G06N5/04 ,  G06N20/00

Abstract: The present disclosure is directed toward systems and methods that efficiently and effectively identify experts relative to a key topic within an organization. For example, systems and methods described herein can receive an expert assistance query from a user looking for an expert associated with a particular topic. Systems and methods described herein can further apply a trained expert selection model to a key topic extracted from the received expert assistance query. In response to receiving an identified expert from the expert selection model, systems and methods can further identify and provide information associated with the identified expert such as the expert's contact information, the expert's team information, and other data (e.g., documents, emails, communications) authored by the expert in association with the key topic.