公开(公告)号：US20160162936A1

公开(公告)日：2016-06-09

申请号：US14565292

申请日：2014-12-09

Applicant: EBAY INC.

Inventor： Syed Muasir Khalil

IPC: G06Q30/02

CPC classification number: G06Q30/0254 ,  G06Q30/0261 ,  G06Q30/0269

Abstract: Methods and systems for enhancing a customer experience are described. Merchants are notified of potential customers and their estimated times of arrival. In some cases, potential customers are identified by analysis of their current actions, such as browsing a website of a merchant or looking up directions to a merchant. Merchants can prepare themselves and their employees based on the number and/or type of expected customers and forecasted demand for goods and/or services. Merchants can also send incentives to identified potential customers to bring the customers into their store.

Abstract translation: 描述了用于增强客户体验的方法和系统。 向潜在客户通知商家及其预计到达时间。 在某些情况下，通过分析当前的行为来识别潜在客户，例如浏览商家的网站或查询商家的路线。 商家可以根据预期客户的数量和/或类型以及商品和/或服务的预期需求来准备自己和员工。 商家也可以向确定的潜在客户发送奖励，以将客户带入店内。

公开(公告)号：US20160148238A1

公开(公告)日：2016-05-26

申请号：US14554650

申请日：2014-11-26

Applicant: EBAY INC.

Inventor： Robert He ,  Bryant Genepang Luk ,  Emil Dides ,  Syed Muasir Khalil

IPC: G06Q30/02

CPC classification number: G06Q30/0207 ,  G06Q30/0208 ,  G06Q30/0217 ,  G06Q30/0224 ,  G07C2011/04

Abstract: A system or method is provided to detect the positions of various users in line and determine the users' tolerance for waiting in line. Based on the tolerance of the users for waiting in line, the system may rearrange the line positions of the users accordingly. The user's tolerance may be detected by their current position, their current movements and activities, the user's purchase or transaction history, interests and hobbies, past line waiting experience, and the like. In an embodiment, the system may determine incentives or rewards and may offer them to the users who are waiting in line to incentivize them to stay in line.

Abstract translation: 提供了一种系统或方法来检测各种用户的位置并确定用户在线等待的容忍度。 基于用户等待线路的容差，系统可以相应地重新排列用户的线路位置。 用户的容忍度可以通过其当前位置，当前的移动和活动，用户的购买或交易历史，兴趣和爱好，过去的线路等待体验等来检测。 在一个实施例中，系统可以确定激励或奖励，并且可以向等待排队的用户提供激励或奖励。