公开(公告)号：US20240385834A1

公开(公告)日：2024-11-21

申请号：US18318715

申请日：2023-05-16

Applicant: Engineer.ai Corp.

Inventor： Sachin Dev Duggal ,  Harshit Agarwal ,  Rohan Patel ,  Privanka Kochhar

IPC: G06F8/77 ,  G06F3/04817

Abstract: Method and System for tracking one or more applications are disclosed. The method includes providing a graphical user interface on a display of a client device, where the graphical user interface displays a plurality of icons, identifying one or more ongoing applications associated with a user of the client device while displaying the plurality of icons, and receiving a selection of at least one icon of the plurality of icons from the user. The method also includes executing an application development operation on the identified one or more ongoing applications based on the received selection and providing one or more responses on the display of the client device based on the executed application development operation.

公开(公告)号：US20240348726A1

公开(公告)日：2024-10-17

申请号：US18300381

申请日：2023-04-13

Applicant: Engineer.ai Corp.

Inventor： Sachin Dev Duggal ,  Srini Janarthanam ,  Rohan Patel ,  Privanka Kochhar

IPC: H04M3/51 ,  G10L15/18 ,  G10L15/183

CPC classification number: H04M3/5183 ,  G10L15/1822 ,  G10L15/183 ,  H04M2201/38

Abstract: Embodiments of the present disclosure relates to a computer system and method to enhance the in-call customer experience. The computer system includes a memory and a processor coupled to the memory. The processor is configured to receive a notification about an intended call between a user and a customer. The processor is also configured to identify a conversation between the user and the customer to determine customer inputs while the call is in progress. The processor is further configured to determine an intent of the customer based on the determined customer input and display one or more recommendations on a user device communication console while the user is conversing with the customer.