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公开(公告)号：US20190138331A1
公开(公告)日：2019-05-09
申请号：US16237031
申请日：2018-12-31
Applicant: Facebook, Inc.
Inventor： Timothy A. Stanke , Qing Guo , Shoeb A. Omar
IPC: G06F9/451
Abstract: In one embodiment, a method includes receiving a help query for help instructions associated with a feature of a computing device; determining a current context of a user based on an identifier associated with an interface of computing device, the identifier being associated with help content topics; retrieving the content topics; identifying a personalized subset of the help content topics; sending the personalized subset of the help content topics to the user; receiving user input selecting one of the help content topics; and displaying the selected help content topic on a display screen of the computing device for presentation to the user.
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公开(公告)号：US09524490B2
公开(公告)日：2016-12-20
申请号：US14465826
申请日：2014-08-21
Applicant: Facebook, Inc.
Inventor： Yigal Dan Rubinstein , Mitu Singh , Qing Guo , Arturo Bejar , Arda Cebeci
CPC classification number: G06Q10/10 , G06Q50/01 , G06Q50/182 , H04L51/12 , H04L51/32
Abstract: User reports concerning inappropriate content are received by a social networking system and are put into a content report management process that routes the reports into other handling processes based upon the reporting user's identification of the report type. Reports concerning content that is related to the reporting user are routed into a social resolution process that resolves the complaint through self-help and social resolution. Other reports are handled by a content review process that resolves complaints through automated methods as well as manual review by human agents.
Abstract translation: 关于不适当内容的用户报告由社交网络系统接收，并且被放入内容报告管理过程中，该过程基于报告用户的报告类型的标识将报告路由到其他处理过程。 与报告用户相关的内容的报告将转发到通过自助和社会解决方案解决投诉的社会解决过程。 其他报告由内容审查程序处理，通过自动化方法解决投诉，以及人类代理人的手动审核。
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公开(公告)号：US20140365382A1
公开(公告)日：2014-12-11
申请号：US14465826
申请日：2014-08-21
Applicant: Facebook, Inc.
Inventor： Yigal Dan Rubinstein , Mitu Singh , Qing Guo , Arturo Bejar , Arda Cebeci
CPC classification number: G06Q10/10 , G06Q50/01 , G06Q50/182 , H04L51/12 , H04L51/32
Abstract: User reports concerning inappropriate content are received by a social networking system and are put into a content report management process that routes the reports into other handling processes based upon the reporting user's identification of the report type. Reports concerning content that is related to the reporting user are routed into a social resolution process that resolves the complaint through self-help and social resolution. Other reports are handled by a content review process that resolves complaints through automated methods as well as manual review by human agents.
Abstract translation: 关于不适当内容的用户报告由社交网络系统接收，并且被放入内容报告管理过程中，该过程基于报告用户的报告类型的标识将报告路由到其他处理过程。 与报告用户相关的内容的报告将转发到通过自助和社会解决方案解决投诉的社会解决过程。 其他报告由内容审查程序处理，通过自动化方法解决投诉，以及人类代理人的手动审核。
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