公开(公告)号：US20220319496A1

公开(公告)日：2022-10-06

申请号：US17705484

申请日：2022-03-28

申请人： Five9, Inc.

发明人： Jonathan Rosenberg ,  Priyanka Balakumar

IPC分类号： G10L15/06 ,  G10L15/30 ,  G10L13/02

摘要： Systems and methods are provided for training natural language processing (NLP) models in a contact center. The systems and methods provided may render the process of training an NLP model faster, easier to perform, and more accessible to non-experts. In embodiments of the present disclosure, a method for training an NLP model includes a first step of initializing an NLP model with an intent and one or more seed phrases. The next step may be to receive a customer interaction. Next, a matched utterance can be generated based on the customer interaction and the NLP model. Then, a suggested training phrase may be generated based on the matched utterance. The suggested training phrase may be confirmed. Thereafter, the NLP model can be updated with the confirmed training phrase.