公开(公告)号：US10191951B1

公开(公告)日：2019-01-29

申请号：US15687114

申请日：2017-08-25

Applicant: Fuze, Inc.

Inventor： Stephen Bronstein ,  Diana Ye

IPC: G06F17/30

Abstract: Various aspects of the subject technology related to systems and methods for mapping communication content based on topic analysis to determine user knowledge scores. A system may be configured to receive communication content including spoken and non-spoken content. The system may convert spoken content to non-spoken content and a data set of the communication content may be generated. The system may construct a generative statistical model identifying a list of topics in the data set. The generative statistical model may also identify the topic percentage of words in the data set that are associated with a given topic. The system may generate a communication content graph identifying user nodes and word edges. The system may calculate a topic strength for each word edge and determine a user knowledge score for each user associated with each identified topic. The system may output the user knowledge score.