公开(公告)号：US20220067746A1

公开(公告)日：2022-03-03

申请号：US17412496

申请日：2021-08-26

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： ASHISH THAKKAR

IPC: G06Q30/00 ,  G06Q10/00 ,  G06F16/953 ,  G06N20/00 ,  H04L12/58 ,  H04N7/18

Abstract: A method facilitating a customer exercising post-purchase rights associated with a purchase made by the customer of a product. The method includes: receiving first documentation related to the purchase of the product; extracting purchase data from the first documentation, where the extracted purchase data describes the purchase including a vendor identify, purchase date, and product type; conducting search using terms derived from the extracted purchase data to connect to a vendor web site; conducting a search of the vendor web site using terms derived from the extracted purchase data to locate a first vendor policy of the vendor that defines a first post-purchase right of the customer; determining a milestone date associated with the first post-purchase right of the customer; and sending a notification to the customer appraising the customer of the milestone date and the material change.