公开(公告)号：US20160261744A1

公开(公告)日：2016-09-08

申请号：US15156270

申请日：2016-05-16

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Timothy R. Segall ,  Chris Bohlin

IPC: H04M3/51

CPC classification number: H04M3/5158 ,  H04M3/5141 ,  H04M3/5191 ,  H04M2203/407

Abstract: A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). The CSM may be used to implement a recovery strategy using a dialer pass.

公开(公告)号：US09866689B2

公开(公告)日：2018-01-09

申请号：US15156270

申请日：2016-05-16

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Timothy R. Segall ,  Chris Bohlin

IPC: H04M3/51 ,  H04M3/523 ,  G06Q10/00

CPC classification number: H04M3/5158 ,  H04M3/5141 ,  H04M3/5191 ,  H04M2203/407

Abstract: A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). The CSM may be used to implement a recovery strategy using a dialer pass.