专利检索 ap:("GLADLY SOFTWARE INC.") AND inv:"Zachi Cohen" 第 1 页

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发明公开
REAL-TIME ASSISTANCE FOR A CUSTOMER AT A POINT OF DECISION THROUGH HARDWARE AND SOFTWARE SMART INDICATORS DETERMINISTICALLY GENERATED THROUGH ARTIFICIAL INTELLIGENCE 审中-公开

公开(公告)号：US20240338710A1

公开(公告)日：2024-10-10

申请号：US18627104

申请日：2024-04-04

申请人： GLADLY SOFTWARE INC.

发明人： Theodore Mico , Evan Gregory Tann , Michael Block , Zachi Cohen , Yueyang Li , Gerad Suyderhoud

IPC分类号： G06Q30/015 , G06N5/02

CPC分类号： G06Q30/015 , G06N5/02

摘要： A computer-performed method, which may be performed by a chatbot server, is for customer assistance using AI-generated smart indicators. A request for customer assistance from a user is received through a dynamic chatbot. User intent and context information is determined, based on the received request. User intent and context information is mapped, as contextual data, relative to indicators that are suitable for display in a user interface. An AI-based configurator sets up for display, at least one relevant smart indicator, based on the mapped contextual data. A user interface featuring at least one relevant smart indicator is generated for display, to provide customer assistance based on the AI-based configurator set up smart indicator(s).