公开(公告)号：US20180367477A1

公开(公告)日：2018-12-20

申请号：US15624554

申请日：2017-06-15

Applicant: GM GLOBAL TECHNOLOGY OPERATIONS LLC

Inventor： Rekha Hariram ,  Sam Jamal ,  Anthony D. Bolton ,  James A. Miller

IPC: H04L12/58 ,  H04M3/51

Abstract: A system configured to facilitate an electronic chat session between a user and an agent includes an agent interface device, one or more processors, and non-transitory computer readable memory storing program code. Upon execution of the stored program code, the system displays a chat window on the agent interface device, user and agent messages within the chat window, and pre-message text within the chat window. The pre-message text is displayed while the user is composing an unsent message.