公开(公告)号：US20200218759A1

公开(公告)日：2020-07-09

申请号：US16736901

申请日：2020-01-08

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Rivarol Vergin ,  Jason Anthony McDowell ,  Emma Ehrhardt ,  Adam Paugh

IPC: G06F16/65 ,  G06F16/22 ,  G06F16/61

Abstract: A system and method are presented for unsupervised discovery of similar audio events collected from an automated dialing campaign. Locality Sensitive Hashing (LSH) is used to search for similar audio clips within a large dataset of audio recordings. A database is queried for possible matches between an unknown audio clip and any reference carrier audio message present in the database. The database is updated when new, or changed, carrier audio messages are detected.

公开(公告)号：US10769204B2

公开(公告)日：2020-09-08

申请号：US16736901

申请日：2020-01-08

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Rivarol Vergin ,  Jason Anthony McDowell ,  Emma Ehrhardt ,  Adam Paugh

IPC: G06F16/65 ,  G06F16/22 ,  G06F16/61

Abstract: A system and method are presented for unsupervised discovery of similar audio events collected from an automated dialing campaign. Locality Sensitive Hashing (LSH) is used to search for similar audio clips within a large dataset of audio recordings. A database is queried for possible matches between an unknown audio clip and any reference carrier audio message present in the database. The database is updated when new, or changed, carrier audio messages are detected.