公开(公告)号：US20200159826A1

公开(公告)日：2020-05-21

申请号：US16194758

申请日：2018-11-19

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Amir Lev Tov ,  Avraham Faizakof ,  Arnon Mazza ,  Yochai Konig

IPC: G06F17/27 ,  G06K9/62

Abstract: Methods, systems, and computer program product for automatically performing sentiment analysis on texts, such as telephone call transcripts and electronic written communications. Disclosed techniques include, inter alia, lexicon training, handling of negations and shifters, pruning of lexicons, confidence calculation for token orientation, supervised customization, lexicon mixing, and adaptive segmentation.

公开(公告)号：US10789430B2

公开(公告)日：2020-09-29

申请号：US16194758

申请日：2018-11-19

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Amir Lev Tov ,  Avraham Faizakof ,  Arnon Mazza ,  Yochai Konig

IPC: G06F40/00 ,  G06F40/35 ,  G06K9/62 ,  G06F40/284

Abstract: Methods, systems, and computer program product for automatically performing sentiment analysis on texts, such as telephone call transcripts and electronic written communications. Disclosed techniques include, inter alia, lexicon training, handling of negations and shifters, pruning of lexicons, confidence calculation for token orientation, supervised customization, lexicon mixing, and adaptive segmentation.