公开(公告)号：US10382475B2

公开(公告)日：2019-08-13

申请号：US15201261

申请日：2016-07-01

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Benjamin Friend ,  Marat Irner ,  Christopher Connolly ,  Herbert Willi Artur Ristock ,  Leonid Vymenets ,  Colin Leonard ,  Vladimir Mezhibovsky ,  Josef Eric Eisner

IPC: H04L29/06 ,  H04W12/06 ,  H04W12/00

Abstract: A system can connect multiple disparate web products and services through a common interface. Each product can function with or without other plugins as the features are dynamic based on what plugins are available. Desktops for contact centers can provide dynamic adjustment for given usage contexts. Secure electronic communication between parties reduce exposure to a man-in-the-middle attack within a contact center deployment equipped with interactive voice response functionality.

公开(公告)号：US20180007081A1

公开(公告)日：2018-01-04

申请号：US15201261

申请日：2016-07-01

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Benjamin Friend ,  Marat lrner ,  Christopher Connolly ,  Herbert Willi Artur Ristock ,  Leonid Vymenets ,  Colin Leonard ,  Vladimir Mezhibovsky ,  Josef Eric Eisner

IPC: H04L29/06 ,  H04L29/08

CPC classification number: H04L63/1441 ,  H04L63/0428 ,  H04L63/06 ,  H04L63/062 ,  H04L63/0861 ,  H04L63/1466 ,  H04L63/18 ,  H04W12/00514 ,  H04W12/06

Abstract: A system can connect multiple disparate web products and services through a common interface. Each product can function with or without other plugins as the features are dynamic based on what plugins are available. Desktops for contact centers can provide dynamic adjustment for given usage contexts. Secure electronic communication between parties reduce exposure to a man-in-the-middle attack within a contact center deployment equipped with interactive voice response functionality.

公开(公告)号：US10701206B2

公开(公告)日：2020-06-30

申请号：US15201246

申请日：2016-07-01

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Benjamin Friend ,  Marat Irner ,  Christopher Connolly ,  Herbert Willi Artur Ristock ,  Leonid Vymenets ,  Colin Leonard ,  Vladimir Mezhibovsky ,  Josef Eric Eisner

IPC: G06F3/0484 ,  H04M3/51 ,  H04L29/06 ,  G06F3/0481

Abstract: A system can connect multiple disparate web products and services through a common interface. Each product can function with or without other plugins as the features are dynamic based on what plugins are available. Desktops for contact centers can provide dynamic adjustment for given usage contexts. Secure electronic communication between parties reduce exposure to a man-in-the-middle attack within a contact center deployment equipped with interactive voice response functionality.

公开(公告)号：US20180004375A1

公开(公告)日：2018-01-04

申请号：US15201246

申请日：2016-07-01

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Benjamin Friend ,  Marat Irner ,  Christopher Connolly ,  Herbert Willi Artur Ristock ,  Leonid Vymenets ,  Colin Leonard ,  Vladimir Mezhibovsky ,  Josef Eric Eisner

IPC: G06F3/0484 ,  G06F3/0481 ,  H04M3/51 ,  H04M3/523

Abstract: A system can connect multiple disparate web products and services through a common interface. Each product can function with or without other plugins as the features are dynamic based on what plugins are available. Desktops for contact centers can provide dynamic adjustment for given usage contexts. Secure electronic communication between parties reduce exposure to a man-in-the-middle attack within a contact center deployment equipped with interactive voice response functionality.